Upon receiving your order

  • If the packaging appears opened or damaged please notify the driver immediately
  • Check the contents of your package and verify that you received what was ordered against the confirmation email
  • Make certain that no small items are overlooked in the carton
  • Make sure that the product is in the original packaging and you are in possession of the original invoice.
  • Please give the reason for your return shipment (wrong size, damage to the product or other reason).
  • Wait for our response to return your product , we will contact you to make an appointment.
  • Returns are inspected upon receipt by Bizoes and assessed, we will inform you about our findings.
  • In return, the shipping costs EUR 7.50 per colly accordance with guidelines DPD shipping and a 25% re-stocking fee charged.
  • A return because of a complaint to the received product (damage to the product or incorrect product) is free.

Is your order missing items or your merchandise damaged?

  • Email customer service at [email protected] for instructions
  • Retain all packaging materials, tags, and labels

Is the merchandise you ordered incorrect or unsatisfactory?

We make every effort to accurately describe the products we sell and to inspect them before packing. If for any reason you want to return an item due to wrong size, wrong color or you simply changed your mind, please follow the instructions below.

What products are eligible for return?
Products are eligible for return if they are:

  • Returned within 30 days of receipt
  • In a "as new" condition with original tags, labels and/or packaging
  • Packed and shipped in a manner to prevent damage to the item in the return shipment
  • Not a made to order, custom, discontinued or clearance items
  • Additional restrictions may apply, please contact us for more information